How To Call Back Customers Who Are Currently Ordering and Customers Who Have Not Ordered Recently

Your #1 priority is to call back customers who are currently ordering 

How To Generate A List

http://YGYLogin.com

Genealogy > Advanced Genealogy

Associates with Volume: (choose greater than) (Type in 0) Between Dates: (choose the last 30 days)

Click on Advanced Options and just choose the things you want to see…

Name
ID #
City
State
Country
Phone
Join Date
Enroller Name
Date Last Ordered
Active on AutoShip

I recommend creating an Excel sheet with this info… Export in upper right corner… choose CSV

Before calling customers always check in your back office first to see what they are ordering

Genealogy > Genealogy Search > Search for the person you are looking for

Click on the blue link that says View under the Invoice column next to their last order

Hello is Joe there?

Hi Joe this is Paul calling from Youngevity!

I’m just calling to check on you and to see how things are going with your Youngevity products?

2 Answers you will get

A) Things are going great!

You: Super!  what results are you seeing??  (get them to take health evaluation)

B) I am still struggling with _____________

Click Here to go to my Trouble Shooting Page

When is the last time you took the Youngevity Health Evaluation?

If I send you a link to the health evaluation would you take it (or retake it)?

When can we get back on the phone and go over your results?

How To Call Back Customers Who Have Not Ordered Recently 

How To Generate A List

http://YGYLogin.com

Genealogy > Advanced Genealogy

Associates with Volume: (choose less than) (Type in 5) Between Dates: (choose the last year)

Click on Advanced Options and just choose the things you want to see…

Name
ID #
City
State
Country
Phone
Join Date
Enroller Name
Date Last Ordered
Active on AutoShip

I recommend creating an Excel sheet with this info… Export in upper right corner… choose CSV

Before calling customers always check in your back office first to see what they ordered last

Genealogy > Genealogy Search > Search for the person you are looking for

Click on the blue link that says View under the Invoice column next to their last order

Hello is Joe there?

Hi Joe this is Paul calling from Youngevity!

I’m just calling to check on you… I see back on ______ you ordered ___________.  I just was wondering how things went using that product (those products)?

Typical Answers You Will Get…

A) I never used them- get them to put those products in a place where they will see them every day

B) I used them but did not get the results I was looking for- try and get them to take the health evaluation

C) I love them but I just never got around to reordering- take their order right now using ProductOrderForm.com

Have you ever taken the Youngevity Health Evaluation?

If I send you a link to the health evaluation would you take it?

When can we get back on the phone and go over your results?

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